Catalyst Recruitment - People + Progress

Customer Service Manager

£33,000 to £37,000 / Washington / Nov 23, 2020

Customer Service Manager


Established, profitable and consistently fast-growing manufacturing company requires Customer Service Manager to contribute to improving Customer Service and profitability going forward. You will join a dynamic, successful team, founded over 50 years ago, proud of its high standard of product and excellent customer service.


As Customer Service Manager you’ll play a key role in:


• Effectively owning and managing client relationships, particularly the most challenging people and situations

• Delivering he best possible "Rolls Royce" outcomes utilising all available resource where required

• Driving improvement in Customer Service quality and efficiency, people and processes/systems

• Understanding and liaising with Sales, Design, Production, Supply Chain, Logistics and Installation teams, supporting the delivery of business objectives

• Reporting to/for and liaising closely with the senior management team


As Customer Service Manager you will need:


• Successful and substantial recent experience gained in Customer Service Manager, Customer Care Manager or similar role - preferably in construction; housebuilding; with kitchen, bedroom or bathroom (KBB) supplier; or in furniture, fixtures and equipment (FFE)

• Process improvement experience

• Highly emotionally intelligent, including - excellent communication skills; a positive, decisive, solutions-oriented, highly cooperative and customer-focussed approach

• Strong IT skills and commercial/financial awareness


Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.


Customer Service Manager, Washington


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