Catalyst Recruitment - People + Progress

Senior Quality Reviewer

£29,000 to £31,000 / Newcastle upon Tyne / Aug 31, 2021

Senior Quality Reviewer

Top-tier professional services firm requires Senior Quality Reviewer for its successful and growing Newcastle delivery centre, to work as part of a new team that’s being established to centralise and standardise process for the Acceptance of Clients and Engagements (ACE) in Financial Service.

Reporting to the process Controller, you will be responsible for the quality review and continuous improvement of prepared processes by both the Delivery team and the Audit engagement teams. As such, you will work closely with the Assurance Audit and Risk management teams, who are responsible for assessing risks on new and existing clients.

Working closely with other team members and adhering to high standards regarding quality and execution in a diverse and inclusive team environment, your key responsibilities will include:

  • Working with the Controller to:
    • Establish the quality and review process in the new centralised team
    • Define, establish and refine robust, efficient and high-quality processes and procedures for ACE
  • Developing/implementing and improving the quality of work in the team with key stakeholders and contacts in offices across the UK
  • Ensuring the team adhere to defined processes
  • Ensuring the delivery of high quality preparation and services in line with firm wide risk management policies and protocols
  • Navigate public databases and internal systems to identify and verify information
  • Responsibility for preparing and delivering training and quality levelling sessions both within the team and external Audit/Risk management teams
  • Timely review of work
  • Development of team members including mentoring and counselling of individuals
  • Communicating with client facing teams across the UK to resolve queries
  • Achieving operational key performance indicators
  • Working with the firm’s Quality & Risk Management team to ensure compliance with risk management procedures and protocol
  • Stakeholder management
  • Reporting – internally and to business stakeholders

As Senior Quality Reviewer you will offer:

  • Previous experience in a similar fast-moving, service-focussed Quality/Assurance Review driven role and environment – ideally financial, perhaps involving Assurance, Tax, Transaction and Advisory service delivery
  • A good understanding of Assurance/Audit is beneficial
  • Enthusiastic, positive and resilient with good project management skills
  • The desire to develop within the role and team
  • The ability to deliver solutions creatively and effectively, under pressure and to tight deadlines, maintaining quality, compliance, confidentiality, credibility, accuracy and attention to detail
  • Commitment to continuous improvement
  • Excellent communication skills
  • Proven ability to build effective relationships with colleagues – a strong team player

Senior Quality Reviewer benefits and rewards:

  • £29,000 to £31,000 salary with excellent flexible working arrangements and benefits package
  • To secure maximum specified pay/rewards, you must possess all outlined experience, skills and knowledge
  • Working with a true global leader
  • A highly inclusive working environment
  • Permanent, full-time position

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

Senior Quality Reviewer, Newcastle upon Tyne

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